CoronaBot is a voice and chat AI bot. Anybody having access to a LINE messenger or to Alexa Voice Service is guided interactively to the most adequate hotline. Many people in Japan are searching for information about Covid-19, but they get intimidated by the large number of hotlines now available. CoronaBot supports the ongoing communication efforts of call centers by partially reducing misdirected calls, thus increasing efficiency and making additional capacity available, in order to help Japanese and foreign residents find the right hotline fast.
The Metropolitan Tokyo’s Bureau of Social Welfare and Public Health has approved CoronaBot’s usage of the data shown on Metro Tokyo’s Covid-19 hotline website. Using a proprietary rapid prototyping approach, the bot currently can communicate in English, Japanese, Chinese and German, and shows specific hotlines depending on location, time of day and individual questions of bot users.
Please start your smartphone LINE messenger, and then add CoronaBot as a friend either by scanning the QR-code below or by looking for its ID: @486zobkb. Start a chat with CoronaBot by typing anything, then the bot will guide you through the rest.
Please add CoronaBot on Alexa using the following link: https://
English: “Alexa, open Corona Japan information”
German/Deutsch: “Alexa, öffne Corona Information Japan”