How much money would an IVR save at our call center?
Isn’t the Google API all we need?
Can we just have the Pepper robot do all the talking?
We want to replace human operators in our live chat with a chatbot - at least gradually.
Benefits and costs of building an Alexa skill on Amazon Echo?
Our customers call from loud coffeeshops or driving cars – isn’t this too noisy?
Can I use voice without Internet access?
Introducing a voice interface or a chatbot is a big decision with a high entry threshold – things will change drastically. We help you rethinking hardware, software and user experience in terms of what’s best for your product.
- Design: In close collaboration with your UI designers, engineers and domain experts, we determine the ideal specifications of a voice interface or a chatbot on top or instead of your current interface. We then lay out the individual requirements and implementation steps to realise this project.
- Customization: According to your specifications and your budget, we build customized AI bots on all major platforms, from scratch. We will also assist with the integration into your current software architecture, and with licensing and copyrighting procedures.
- Optimization: You already have a voice solution or a chatbot in place, but your customers are not using it. We scrutinize the performance in terms of our KPI matrix and then provide areas of suggestion – or build you a new one.
- Evaluation / Benchmarking: How good (or bad) are the AI interfaces of your competitors really? Don’t just rely on shiny sales slides: For a given market or product, we will use sophisticated metrics and unbiased evaluation methods to give you an objective and detailed report on the impact of a specific voice solution.