Real Deployments in Critical Environments
EasyDialog powers AI dialogue systems for Japanese municipalities, government organisations, and enterprises that demand the highest levels of reliability, accuracy, and security.
Ichinoseki City
Japan's first municipal generative AI system (March 2024). Live with easyChat (web and LINE), easyTalk (AI service terminal), and easyPhone (AI phone).
Read More →Shiga Prefectural Police
easyChat for driver's licence inquiries.
Oita Prefecture
easyChat for prefectural citizen services.
Oshu City
easyChat with voice: residents speak their question and hear a clear spoken answer — built for accessibility, dictation, and anyone who would rather speak than type.
Kitakyushu City
easyGuide for resident-facing information desk services.
Tokyo Metropolitan Government (General Affairs Bureau)
easyChat for the Bureau of General Affairs.
Itami City
easyChat for citizen services.
Sado City
Concierge (relocation AI) for relocation inquiries.
Yamagata Prefecture
Concierge (relocation AI) for relocation inquiries.
Case Study: Ichinoseki City
Web, LINE, the city hall entrance, and the phone. Three products, easyChat, easyTalk and easyPhone, answer residents at four points of contact in Ichinoseki.
In March 2024, Ichinoseki City opened EasyDialog's easyChat to its residents. It was the first municipality in Japan to use generative AI in a resident-facing service, and the deployment was featured in the June 2024 edition of J-LIS Monthly in its special report on AI in local government. "Ichinoseki AI", the widget on the city's official website, answers questions on administrative procedures and daily life in the city.
The city has since extended EasyDialog's products to one point of contact after another: easyChat on the city's official LINE account in March 2025, easyTalk (an AI service terminal) at the city hall entrance in May 2025, and easyPhone (AI phone answering) in March 2026. All three run on the same EasyDialog platform and share a knowledge base that covers roughly 7,000 pages of the city's website.
easyPhone went live on 16 March 2026 and answers on a dedicated number around the clock. It covers My Number cards, moving in and out and other resident registration changes, residence and family register certificates, seal registration, family register inquiries, and passports. When the AI cannot answer, it takes the caller's contact details and a staff member calls back.
EasyDialog products live in Ichinoseki
Web & LINE
easyChat (Ichinoseki AI)
Residents reach the same "Ichinoseki AI" from the chat widget on the city's website and from the city's official LINE account. It answers questions on administrative procedures and daily life, grounded in the city's official website and related documents.
City hall
easyTalk (AI service terminal)
Live at the main entrance of Ichinoseki City Hall since May 2025. An AI avatar asks visitors what they came for, then guides them to the right procedure and the right counter. It scans ID documents, prints administrative forms, and supports multiple languages.
Phone
easyPhone (AI phone answering)
Callers dial the dedicated number (050-1792-9217) and ask their question as they would in an ordinary conversation. EasyDialog was the first to bring a municipal phone service in Japan built around RAG rather than registered FAQs into production. Call history and transcripts stay in the management dashboard and feed back into improving the answers.
Related news
- Ichinoseki City Adopts "easyBot" to Enhance Citizen Services (March 2024)
- J-LIS Monthly, June Edition: Ichinoseki City featured in the special report on AI in local government (June 2024)
- Ichinoseki City and EasyDialog Pioneer Generative AI for Public Services on LINE (March 2025)
- AI Robot Meets City Hall: Ichinoseki Launches Japan's First AI Citizen Desk (May 2025)
- easyPhone Goes Live in Ichinoseki: Japan's First Municipal Full-Stack Generative AI Phone Service (March 2026)
Key Technical Features
POINT 1
Data Security & Local Storage
All data is stored in local data centres — available in Japan, Australia, Europe, and the United States. Input data is fully isolated and never used for AI model training.
POINT 2
Real-Time Information via AI Search Integration
Integration with AI search enables responses based on the latest content from websites and document databases, with source URLs displayed for verification.
POINT 3
Industry-Specific Prompt Templates
Prompt engineers assist in customising prompts based on your unique documents. Created prompts can be edited and shared organisation-wide for consistent, high-quality output.
POINT 4
Highly Accurate, Knowledge-Grounded Responses
By registering internal documents — manuals, FAQs, meeting minutes — as the AI's knowledge base, the system generates responses grounded in your organisation's specific information.
Use Cases
Standardised Document Creation
Converting standardised documents and materials into prompts reduces document creation time by 70–80%.
Public Relations Content
Crafting press releases, social media posts, and PR materials tailored to each platform's character count and style.
AI Chatbot for Websites
An AI chatbot for information search and inquiries, reducing the volume of manual inquiry handling for government and enterprise alike.
Daily Administrative Tasks
Enhancing staff productivity in translation, document summarisation, report drafting, and data processing.
Internal Regulation Inquiries
Guiding staff to correct procedures and document locations, reducing time spent searching internal systems.
Sales and Customer Support
An information search assistant for organisations with large, dynamic product or service ranges.