G.K. EasyDialog (Yokohama, Japan) has launched Japan’s first AI-powered citizen service terminal, easyTalk, at the city hall of Ichinoseki – a fully integrated system that not only provides information but also takes real-world action: from facial recognition and ID scanning to automated form processing.
Acting like a top-tier civil servant – only faster, available 24/7, and without waiting times – easyTalk understands natural language, delivers accurate responses, completes forms automatically, and routes inquiries directly to the relevant departments. Connected to the city’s entire knowledge base, including over 7,000 web pages, it instantly identifies the correct department for each request and suggests the appropriate forms or procedures. This streamlines administrative tasks and significantly reduces staff workload.
