Last week, more than 20 major Japanese newspapers and international Japan-related media featured EasyDialog’s conversational AI terminal easyTalk, after initial coverage by Kyodo News agency. easyTalk has been in operation in Ichinoseki City, Japan, since May this year.
The news articles emphasize that the system runs on a shared platform with the city’s existing GenAI chatbot, supports administrative guidance and application form assistance, and engages in colloquial conversations even with seniors — with coverage ranging from Hokkaido Shimbun in the north to Ryukyu Shimpo on southern Okinawa.
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Kyodo News articles