EasyDialog has launched its generative AI chatbot easyBot on the official website of Oita Prefecture (released February 19, 2026) and the official website of Oshu City, Iwate (released March 6, 2026). Residents and businesses can now access essential public information through AI chat 24 hours a day, 365 days a year.

Designed for government services, easyBot is a RAG-based conversational AI platform built for accuracy, security, and operational reliability. Its new management dashboard helps visualize inquiry trends and user needs, giving municipalities a practical tool to accelerate digital transformation.

The easyBot platform introduced by both municipalities is purpose-built for public-sector service delivery. It already handles thousands of inquiries per day from residents and users, making it one of the earlier generative AI (RAG) chatbot services to be deployed in real-world operation in Japan. The platform includes advanced security measures, hallucination-suppression safeguards, and logging functions, providing an environment that government teams can use with confidence. It supports 35 languages, including English, Chinese, Korean, Thai, Portuguese, and Vietnamese.

easyBot goes beyond a conventional FAQ chatbot. It analyzes questions in context and provides the most relevant answers through advanced language understanding that enables more natural conversations. The platform can be deployed across LINE, web browsers, and phone-based channels. In addition, the latest management dashboard allows municipal website teams to visualize inquiry trends and resident needs, helping them respond faster while improving the quality and usefulness of published information.

New capabilities highlighted in this release

  • Generative AI that supports natural conversations with flexible coverage beyond static FAQs
  • High-accuracy answers grounded in official municipal information, with strong hallucination suppression
  • Multilingual support across 35 languages
  • Rapid updates so emergency information can be reflected in the AI chatbot within minutes
  • A management dashboard for visualizing inquiry trends
  • (Optional) Multiple channels, including avatar guides and phone

Background

As municipal websites continue to grow in size and complexity, local governments face increasing pressure to help users reach the right information quickly. At the same time, reducing the burden on phone and front-desk operations, while strengthening information delivery during disasters and emergencies, has become an urgent priority.

Against this backdrop, Oita Prefecture and Oshu City adopted the next-generation generative AI chatbot easyBot to improve resident services and streamline operations.

Key Features of easyBot

  1. Natural conversations powered by generative AI
    Using the latest large language models, easyBot delivers smooth and natural Japanese-language interaction. It supports flexible questions beyond static FAQs and can also integrate seamlessly with traditional FAQ-based chatbot environments.

  2. Optimized for municipal information
    easyBot references official information published by local governments, as well as historical data files, to provide answers with a strong focus on accuracy and trustworthiness. In Oita Prefecture, the knowledge base is built on more than 3 million documents, including over 50,000 web pages, and is automatically refreshed through weekly web crawling.

  3. Available 24/7
    The system can respond automatically at any time, including nights, weekends, and holidays, helping reduce the burden on public service counters.

  4. Accessibility-conscious design
    easyBot is designed for both smartphones and PCs, making it easier to use for seniors and for people who are less familiar with digital devices.

  5. Scalable, high-reliability architecture
    EasyDialog’s conversational AI platform is built on a proprietary architecture backed by six patents, including three in Japan, as well as commercial license agreements with major AI providers, creating a solution designed for safe and dependable long-term use.

Expected Benefits

  • Higher resident satisfaction
  • Greater efficiency in inquiry handling
  • Stronger information delivery during disasters and emergencies
  • Faster progress on digital transformation (DX)

Core Capabilities

  • Advanced natural-language question understanding and response generation
  • Multilingual Q&A built on a knowledge base created in Japanese
  • Automatic database creation by crawling websites and related documents
  • A single AI available across web, LINE, phone, and other channels
  • Speech recognition and voice-based response support
  • A management dashboard for visualizing and analyzing usage trends, popular topics, and unanswered questions

By combining advanced voice-processing technology with generative AI, easyBot responds to user inquiries quickly and accurately. This helps local governments improve operational efficiency while raising the quality of resident services. EasyDialog will continue expanding deployments to municipalities across Japan, supporting better public services, more sustainable administration, and ongoing operational improvement.

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Management dashboard