Shiga Police Launches Japan’s First AI Driver’s License Chatbot

EasyDialog LLC today announced that the Shiga Prefectural Police has become the first law enforcement agency in Japan to deploy a generative AI–powered driver’s license chatbot, easyBot. Featured in NHK’s national evening news, this groundbreaking initiative marks a new era in public administration.

Unlike typical municipal chatbots, easyBot meets the stringent reliability standards required for official police guidance, ensuring citizens and foreign drivers can access accurate information 24/7 in 35 languages. The system reproduces the precision and professionalism of in-person counter services while expected to significantly reduce the current call volume — previously averaging over 250 inquiries per day.

By combining EasyDialog’s proprietary GenAI framework with verified government data, Shiga Police is setting a national benchmark for safe, multilingual, and high-trust digital citizen services.

Links

Official Shiga Police Chatbot

• https://www.pref.shiga.lg.jp/police/menkyo/345911/346344.html
• https://shiga-police.easybot.me/

NHK News Report

• https://news.web.nhk/newsweb/na/nb-2060019482
• To watch video: click square icon, then the first and second highlighted links.

Article

• https://prtimes.jp/main/html/rd/p/000000005.000139375.html